Refund policy
Return Window
Wind River accepts returns within 30 days of purchase.
To be eligible for a refund, items must be:
- Returned in substantially the same condition as when purchased
- Unused and undamaged
- Returned with original packaging when possible
Returns must be requested before sending the product back.
How to Start a Return
To start a return or exchange, please print and complete the Return Form and include it in the box with the item you are returning.
Returns must be sent within 30 days of receiving your order. Items must be returned in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item is defective.
All refunds and exchanges are subject to inspection of the merchandise upon receipt, and custom products are non-returnable.
If you have questions about your return, please contact service@windriverchimes.com or call 888-978-0001.
Return Shipping
Customers are responsible for creating and paying for their own return shipping label.
You may use the carrier of your choice (such as UPS, FedEx, or USPS) to send the item back to us.
We recommend using a trackable shipping service, as Wind River Chimes cannot guarantee receipt of returned items without tracking.
Refund Processing
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing typically occurs within 5–10 business days
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Non-Returnable Items
Some items may not be eligible for return, including:
- Custom-engraved wind chimes
- Items purchased from retail stores, wholesale partners, or other websites cannot be returned to windriverchimes.com and must be returned to the original place of purchase according to that retailer’s return policy.
If you are unsure whether your item qualifies, please contact our team before returning it.
Questions About Returns
If you need assistance with a return or refund request, please contact our customer service team: service@windriverchimes.com or 888-978-0001.
