Thank you for purchasing a Wind River Chime and taking a few moments to register it online.
While registration is not required for warranty coverage, we recommend registering your Wind River Chime so we have a record of your purchase, and so you can receive new product announcements, special promotions, the latest discounts and more.
Depending on product line, our limited warranty policy gives you up to five years of hassle-free coverage. Check this list to see how long your chime is protected:
* Brand discontinued 12/31/20
** Brand discontinued 12/31/17
Beyond The Warranty. Never Beyond Repair.
Regardless of warranty status, we want you to keep enjoying your chimes. If your chimes need repair and your warranty has expired, Wind River will repair your chimes for $30, plus tax and return shipping.
Just send your chimes, along with this completed Repair Form, to Wind River Chimes, Attn: Repairs, 9204 Vassau Court, Suite F, Manassas Park, VA 20111.
No need to include a payment with your chimes -- just wait until we've had a chance to look them over. Once we've evaluated the condition of your chimes, we'll contact you with details.
If you have specific questions about repairs, please contact customer service
and one of our Chime Specialists will be glad to help you!
Make your Melodies Last
Wind River chimes were built to enhance and endure the great outdoors—so they’re surprisingly easy to maintain.
Here are some tips to help your chimes sway and sing freely for many years to come.
Wind River warranty details
Wind River Chimes offers a limited warranty on all wind chimes against defects in craftsmanship or materials. This warranty excludes alterations, normal wear and tear, as well as intentional misuse. The warranty covers errors in workmanship and materials, such as a sharp spot on a tube that causes a string to wear through. It covers all parts of the chime, including the strings. This warranty is limited to repair or replacement at our option.
What Is Not Covered?
The warranty does not cover normal wear and tear or loss of parts. Aesthetic damage to the tubes or wind sail from repeatedly banging together or hitting another object does not affect the sound of the chime and is not covered by the warranty. This is normal wear and tear over either a very long time or excessive repeated contact with some object. Under normal use, the tubes of the chime should not hit together. Chimes should be hung where they do not make contact with anything and should be taken down during extreme weather events.
