Not only will your Wind River Chimes bring music to your ears, so will our warranty and repair services – designed to help keep your chimes looking and sounding beautiful for years to come. While all of our chimes feature handmade-in-the-USA craftsman quality and materials, Mother Nature can sometimes take a toll on your chimes. So, here’s how to take advantage of this service if you ever need to.
Where To Repair First and foremost, if your product needs repaired or replaced -- regardless of warranty status (more on that below) –- send it back our way with some basic information (include this form with your chimes), and we will take care of the rest.
Send your chimes to (along with this completed form):
Wind River Chimes
Attention: Repairs 9204 Vassau Court, Suite G
Manassas Park, VA 20111
Please include:
- Chime in original packaging (if possible)
- Receipt with date of purchase -or- a note about the length of ownership and issue
- This completed form, including home address, email and phone number
An important note about timing: once your chimes arrive at our warehouse, it can take up to 2 weeks for them to be opened and evaluated. At that time, you'll receive an email from our Repair Department regarding the plan for your chimes. Once we have your approval and receive payment (if needed), it will take 6-8 weeks for the repair to be completed.
Covered, Whichever Way the Wind Blows
Wind River Chimes are great in the great outdoors. But even though they’re built to last, daily use might leave some grime on your chime or may even result in damage to the tubes or strikers that require replacement. Not to worry, however, because all Wind River products are backed by an honest-to-goodness commitment to goodness––meaning we’ll make good on any issues you may experience.
Depending on product line, our limited warranty policy gives you up to five years of hassle-free coverage. Check this list to see how long you’re protected:
5-Year Warranty:
- Arabesque
- Corinthian Bells
- Gentle Spirits*
- Bells of Vienna*
- Kromatix**
3-year Warranty:
- Shenandoah Melodies
- For the Girls
2-Year Warranty:
- Arias
- Festival
- In Loving Memory
- Noteworthy
- Lakeshore Melodies*
* Brand discontinued 12/31/20
**Brand discontinued 12/31/17
Beyond The Warranty. Never Beyond Repair.
Regardless of warranty status, we want you to keep enjoying your chimes. For chimes whose warranty has expired, the customary repair fee is just $30, plus the cost of replacement parts, tax and return shipping. Just send it to us at the address shown above. Once we've evaluated the condition of your chimes, we'll contact you with a cost estimate to make the repairs. No need to include a payment with your chimes -- just wait until we've had a chance to look them over.
Please contact customer service if you have specific questions about cost, timeliness, etc., and any one of our representatives would be more than happy to help you make the best decision.
