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Product Details
Why Wind River Chimes Are Special
Crafted with care, built to last, and designed to be a meaningful gift.
Every Wind River chime is made in the USA, hand-tuned for beautiful sound, and thoughtfully packaged to create a lasting gift.
Portion of Every Chime Sold Goes to Charity
Wind River donates a portion of every wind chime sale to a wide variety of charities via the Wind River Fund.
Made in the USA
Made in the USA from premium quality US-sourced materials.
Free Shipping on orders over $150
Order $150 or more and get free standard shipping. Limited to orders shipping within the USA.
| Weight: | 1.5 lb |
When will my Wind River wind chimes ship?
Retail orders are processed Monday–Friday between 8am–2pm Eastern Time, excluding weekends, holidays, and end-of-year inventory periods. We make every effort to ship orders placed before 2pm ET on the same business day. All wind chimes ship from Northern Virginia via UPS or FedEx. Once shipped, delivery typically takes 2–7 business days, depending on your location.
How long does shipping take for engraved wind chimes?
Orders that include custom engraving require an additional 2–3 business days for production before shipping. Because engraving is a custom process, expedited shipping is not available for engraved wind chimes.
Do you offer free shipping on wind chimes?
Yes. Orders over $150 qualify for free standard shipping within the United States. Shipping costs for orders under the free-shipping threshold are calculated at checkout based on delivery location and carrier rates.
Where does Wind River ship from?
All orders ship from Northern Virginia, United States, via UPS or FedEx. Once your order ships, you will receive a tracking email so you can follow your package until delivery.
Do you ship wind chimes internationally?
Yes. Wind River currently ships retail orders to: United States, Canada, and United Kingdom. Shipping availability may vary by location and carrier.
Why might my wind chime order ship later than expected?
Shipping delays can occasionally occur during high-volume holiday periods. Additionally, engraved wind chimes require additional production time, which may extend processing by 2–3 business days.
How can I contact customer service about my order?
If you need help with shipping, tracking, or your order, please visit our Contact Us page to reach our customer service team.
What is the return window?
Wind River accepts returns within 30 days of purchase. To be eligible for a refund, items must be:
- Returned in substantially the same condition as when purchased
- Unused and undamaged
- Returned with original packaging when possible
How to Start a Return
To start a return or exchange, please print and complete the Return Form and include it in the box with the item you are returning.
Returns must be sent within 30 days of receiving your order. Items must be returned in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item is defective.
All refunds and exchanges are subject to inspection of the merchandise upon receipt, and custom products are non-returnable.
If you have questions about your return, please contact service@windriverchimes.com or call 888-978-0001
Return Shipping
Customers are responsible for creating and paying for their own return shipping label.
You may use the carrier of your choice (such as UPS, FedEx, or USPS) to send the item back to us.
We recommend using a trackable shipping service, as Wind River Chimes cannot guarantee receipt of returned items without tracking.
Refund Processing
Once your return is received and inspected:
- Refunds are issued to the original payment method
- Processing typically occurs within 5–10 business days
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Non-Returnable Items
Some items may not be eligible for return, including:
- Custom engraved wind chimes
- Items purchased from retail stores, wholesale partners, or other websites cannot be returned to windriverchimes.com and must be returned to the original place of purchase according to that retailer’s return policy.
If you are unsure whether your item qualifies, please contact our team before returning it.
Questions About Returns
If you need assistance with a return or refund request, please contact our customer service team: service@windriverchimes.com or 888-978-0001
